We're seeking a detail-oriented professional with a background in human services, health, or education-along with hands-on direct care experience-to oversee service delivery, complete 245D-required documentation, and support clients in meeting their personal goals. In this role, you'll act as a primary liaison for clients and care teams, conduct home visits, ensure regulatory compliance, guide direct support staff, and maintain accurate records, incident reports, and service plans.

Details:

• Pay: $50,000-$60,000 salary depending on experience level
• Location: In office in Bloomington, MN
• Hours: Monday-Thursday 8am-5pm (closed on Fridays - salaried position)
• Type: Direct hire/permanent role with benefits

Benefits:

• Health insurance (company paid premium)
• 401(k) with company match
• Mileage reimbursement for client home visits
• Paid time off (PTO)

Duties:

• Oversee, support, and evaluate daily service delivery to ensure clients are progressing toward their personal goals.
• Ensure all documentation, Support Plans, forms, and procedures meet 245D regulatory standards.
• Complete after-visit documentation, maintain accurate records, and generate required reports.
• Communicate with case managers, counties, and care teams regarding follow-up needs, requests, and service changes.
• Provide clear instruction, assistance, and competency observations for direct support staff.
• Act as the primary communication liaison and advocate for individuals receiving services.
• Review and complete incident reports, emergency reports, and corrective action items.
• Add new services, verify proper documentation and training, and support ongoing staff development.
• Conduct required 245D home visits and ensure compliance with annual paperwork, training, and service requirements.

Required Qualifications

Candidate must meet one of the following education/experience pathways:

1. Bachelor's degree in human services, health, or education + 1 year of full-time direct care experience with individuals with disabilities or seniors.
2. Associate degree in human services, health, or education + 2 years of full-time direct care experience.
3. Postsecondary diploma in a related field + 3 years of full-time direct care experience.

Preferred Qualifications

• Experience working in a 245D-licensed setting.
• Experience providing services in client homes.
• Strong organizational, time-management, and interpersonal communication skills.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.